Terms of Use

Acceptance of Terms

By accessing and using the urban-glade website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Services Description

urban-glade provides advisory services related to Australian social benefit programs. Our services include eligibility assessment, application assistance, appeals support, compliance guidance, and related consulting.

We are not a government agency. We do not have the authority to approve or deny benefit applications. We provide guidance and support; final decisions rest with Services Australia and relevant government bodies.

No Guarantee of Outcomes

We cannot and do not guarantee that your benefit application will be approved. Approval depends on your individual circumstances, eligibility criteria, and government assessment processes beyond our control.

Our services aim to improve the quality and completeness of your application, but success is not guaranteed.

Client Responsibilities

You agree to:

• Provide accurate and complete information
• Respond promptly to requests for additional information
• Review all documents before submission
• Notify us immediately if your circumstances change
• Comply with all legal requirements and government instructions

Providing false or misleading information may result in denial of benefits and potential legal consequences. We are not responsible for outcomes resulting from inaccurate information you provide.

Fees and Payment

Service fees are as listed on our Services page. Fees are due before we begin work unless otherwise agreed in writing.

Fees are non-refundable once work has commenced, except as required by Australian Consumer Law.

We reserve the right to modify our fees with 30 days' notice. Changes will not affect services already purchased.

Limitation of Liability

To the fullest extent permitted by law, urban-glade is not liable for any indirect, incidental, special, or consequential damages arising from use of our services.

Our total liability for any claim related to our services is limited to the amount you paid for those services.

Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law.

Confidentiality

We treat your information as confidential and will not disclose it to third parties except:

• With your explicit consent
• As required by law
• To provide the services you've requested
• To our professional advisors under confidentiality obligations

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of urban-glade and protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without written permission.

Termination

Either party may terminate our service relationship at any time with written notice. If you terminate after work has begun, you remain responsible for fees for services already provided.

We may terminate our services immediately if you breach these terms or provide false information.

Dispute Resolution

If a dispute arises, we encourage you to contact us directly to resolve it informally. If informal resolution fails, disputes will be resolved through mediation before pursuing legal action.

These terms are governed by the laws of Victoria, Australia. You agree to the exclusive jurisdiction of Victorian courts.

Changes to Terms

We may update these Terms of Use from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the new terms.

Consumer Rights

Nothing in these terms limits your rights under Australian Consumer Law. Our services come with guarantees that cannot be excluded under Australian Consumer Law.

Contact

For questions about these Terms of Use, contact us at [email protected].