GDPR Compliance

While urban-glade is based in Australia, we respect the data protection rights of all individuals, including those protected under the European Union's General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract: Processing necessary to provide services you've requested
• Consent: Where you've given explicit permission for specific processing activities
• Legitimate interests: For business operations that don't override your rights
• Legal obligation: Where required by Australian law

Your GDPR Rights

Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure

You may request deletion of your personal data when it's no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of disputed information.

Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

Data Protection Officer

For GDPR-related inquiries, contact our data protection officer at:

Email: [email protected]
Subject line: GDPR Enquiry

International Data Transfers

Your data is primarily stored and processed in Australia. If we transfer data outside Australia or the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Supervisory Authority

If you're located in the EU and believe we've violated GDPR, you have the right to lodge a complaint with your local supervisory authority.

Exercising Your Rights

To exercise any of these rights, send a request to [email protected] with the subject line "GDPR Rights Request." We will respond within 30 days.

We may need to verify your identity before processing your request. We will not charge a fee for most requests, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.