Let's talk about your situation
We respond to every enquiry within one business day.
How to reach us
We operate primarily by email and scheduled calls. This lets us give thorough, considered responses rather than quick answers that might miss important details.
Office
Level 14, 333 Collins Street
Melbourne VIC 3000
Australia
By appointment only - we don't accept walk-ins
Business Hours
Monday to Friday: 9:00 AM - 5:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Email responses sent outside business hours will be addressed the following business day
What to expect when you contact us
When you send an enquiry, here's what happens:
Within 24 hours: You'll receive a response from one of our advisors. Not an automated reply—an actual person who's read your message.
Initial assessment: We'll confirm whether we can help with your situation. If we can't, we'll tell you directly and suggest alternatives.
Next steps: If we can help, we'll outline which service fits your needs, what the process looks like, and what information we'll need from you.
We don't do high-pressure sales. If you need time to think about it, take time. If you want to start immediately, we can do that too.
Frequently asked first questions
Do I need to include my full details in the initial enquiry?
No. Start with a brief description of your situation and which service you're interested in. We'll request specific details once we confirm we can help.
Can I schedule a call before committing to a service?
Yes. If you're unsure whether we're the right fit, we can arrange a 15-minute consultation call at no charge. Email us to request one.
What if my situation is complicated?
Complicated is normal. Most of our clients have layered situations involving multiple factors. Just explain what you can, and we'll ask follow-up questions to fill in the gaps.
Do you work with people outside Melbourne?
Yes. We work with clients across Australia. Everything happens remotely unless you specifically prefer an in-person meeting in Melbourne.
If you're ready to start
The easiest way to begin is to email us directly at [email protected] with:
- Your name
- Which service you're interested in (or "not sure" if you genuinely aren't)
- A brief description of your situation
- Any time-sensitive factors we should know about
We'll take it from there.