Privacy Policy

Information We Collect

When you use our services, we collect information that you provide directly to us, including your name, email address, details about your circumstances relevant to social benefit applications, and any other information you choose to share.

We also collect information automatically when you visit our website, including your IP address, browser type, operating system, and pages visited.

How We Use Your Information

We use the information we collect to provide our services, communicate with you about your enquiries and applications, improve our website and services, and comply with legal obligations.

We do not sell your personal information to third parties. We do not share your information with government agencies unless you explicitly authorize us to do so as part of our service delivery.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, this means we keep records for seven years after our engagement ends, in accordance with Australian business record-keeping requirements.

You may request deletion of your information at any time by contacting us at [email protected], subject to legal retention requirements.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to processing, request restriction of processing, and request data portability where applicable.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Cookies

Our website uses cookies to remember your preferences and improve your experience. You can control cookie settings through your browser. See our Cookies Policy for more details.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: Level 14, 333 Collins Street, Melbourne VIC 3000, Australia